Frequently Asked Questions
Q.1 : E-Permit not issued due to Failed Transaction/Server Error
In a case where a financial transaction is successful but E-permit could not be issued due to Site response/failure then refund will be made within 15-20 business days by particular bank. In case of high public dependency on particular website, GSLCS is unable to issue an E-permit for such cases. Kindly reopen the website and go for E-permit booking or wait for bank payment gateway to get your refund.
Q.2 : Unable to print E-permit
The problem occurs mostly due to blocked pop-up for the particular browser on user side. You have to allow pop up in your browser to get print out from your registered account. In case of post payment if prints are not generated, you can open up booking history from your account of GSLCS website. You can re-download/print particular E-permit.
*Ensure that your popup for the internet browser should be allowed for print out of E-permit.
Q.3 :Unable to Click on Pay Now/Payment
All the detail of Travelers must be filled / checked in boxes asked in detail form. Proof details must be entered with valid identity card. As we are facing higher response on website may be payment gateway is unable to respond you. You have to wait for that particular transaction or go for another one after sometime.
Q.4 :How to get Refund for cancellation of E-permits?
Refund rules against cancellation For Gir Jungle Trail
(Before 10 Days(75%),Before 5 Days(50%),Before 2 Days(25%),Less than 2 Days (0%).
Refund rules against cancellation For Devaliya Safari Park
There will be “NO REFUND” for cancellation of E-permit for Devalia safari park.
*No further changes will be applicable on already generated E-permits.
Q.5 :How many days before we can book E-permits?
At earliest a person can apply E-Permit 3 months before and at most 48 hours prior to date of Gir Jungle Trail/ Devalia Safari Park visit.
Q.6 :Applicable changes in E-permit charges?
Normal Days (Mon-Fri)/ Sat-Sun / Festival day’s rates will be applicable for Gir Jungle Trail/ Devalia Safari Park visit as per terms. (See terms and Conditions)
Q.7 :Calendar function/Date selection not working?
Due to slow internet connectivity/Server load you may face this problem. Go for faster internet connection for E-permit generation.
Q.8 :Password not retrieved?
Due to high server response you may get your password in delay. You can register with new email id for your registration in GSLCS booking for the same manner.
Q.9 :Whether Travel companies can be registered with GSCLS?
GSLCS Jungle trail & Devalia Safari E-permit booking is made to provide facility for tourists and not for professional tour operators. Bulk booking is also not allowed above 6 persons.
Q.10 :Locally available facilities?
Guide Fee
Guide will be mandatory for Gir forest visit and those are available locally at Reception center, Sasan-Gir.
Camera Fee
Information (Camera charges) is locally available at reception center Sasan-Gir (If applicable)
Vehicle Fee
Vehicle (Gypsy) is locally available at reception center Sasan-Gir.
*An E-permit doesn’t include charges of locally available facilities mentioned above.
Q.11 :Route and other information?
Route and other information of Gir Jungle Trail Visit will be provided on the basis of permit numbers on reporting time at Reception center, Sasan-Gir.
Q.12 :Guest House
No guest house booking available on this particular website. Information will be available locally.
Q.13 :Online E-permit information Query Timings
E-permits queries are fetched from the computerized reservation applications/Emails/Telephone. Queries about e-permits can be asked by phone/email on Every Monday to Saturday during 10:30am to 6:00pm (IST).
*Please note that the web site is functional 24x7 day throughout the year.
Q.14 :SMS Service
Now all the e-permits confirmation will be provided by SMS via GSLCS. Please note that we are giving a support and confirmation service only for the e-permits booking via SMS.
Q.15 :Preferred Browser
This web site is best viewed with Google Chrome, Mozilla Firefox and Internet Explorer. It might not give desired results with other browsers.